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Bringing imagination to life

pushing the boundaries of retail

SECTORS

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In the course of a single generation, tech titans have changed the way we shop. In response, retail revolutionaries are looking to new formats and fresh thinking to connect with customers.

As e-commerce sales rise to an expected US$6.5 trillion by 2023, retailers are turning to data, digital and design to cut costs, boost sales and create memorable customer experiences. That’s why RLB’s work with agile formats and multi-functional spaces, unique business models and innovative last mile logistics solutions helps clients prepare for the future.

With 35 offices in Asia, RLB is as agile and responsive as the retail spaces we help to deliver. By challenging the norms, using digital tools to enhance our decision-making, and delivering flawlessly, we help our retail clients maximise their returns and reposition their assets.

Preparing retail for any future

Innovative ideas for the world’s biggest and best retailers

  • 100
    +
    shopping mall projects in Asia
  • 250
    K
    m2
    shopping mall delivered by RLB
  • 380
    m
    delivered the longest retail super shell structure
Experience is everything

Physical retail isn’t dead – but uninspiring retail is. Today’s consumers demand more than convenience and a cheap price – they want the total customer experience. This sector’s innovators are responding by reimagining the shopping centre as a destination, where e-sports and entertainment, cafés, childcare centres and co-working collide with traditional discount and department stores. While shopping centres have always been at the heart of communities, today’s retail environment is also a hotbed of creativity and connection.

Technology is more than a trend

From drone deliveries and automated warehouses, to facial recognition and mobile wallets, technology is reshaping retail. Technology may be a disruptor, but it is also breathing new life into bricks-and-mortar retail. Savvy retailers are using data to get closer to their customers, and shopping centre owners are embracing AI and analytics to understand performance, track competitors and uncover hidden opportunities. At RLB, our investment in digitisation, mobile data collection and analysis tools (which have accelerated the speed, accuracy and productivity of our retail projects) are the key to delivering value-added services to our clients.

A sustainable sense of place

More than six in ten millennial consumers – now the world’s largest consumer group – consider a company’s ethical values, environmental sustainability and authenticity before buying their products. Savvy shopping centre owners and operators are responding with carbon zero certification, paddock-to-plate food courts, and more to connect with customers. At RLB, our project and cost management expertise on complex shopping centre projects has helped our clients make carbon reductions while creating great places for people to shop.

FOR MORE INFORMATION ON THE RETAIL SECTOR, CONTACT:

Ling Lam
Ling Lam

Managing Director, North Asia

+852 2823 1758
ling.lam@hk.rlb.com
Eric Fong
Eric Fong

Chairman, North Asia

+852 2823 1866
eric.fong@hk.rlb.com
Corazon Ballard
Corazon Ballard

Chairman and President

+632 8365 1060 / 8365 7252
coraballard@ph.rlb.com
Peter Fong
Peter Fong

Director

+65 6339 1500
peter.fong@sg.rlb.com
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Having over 4,500 people based in over 130 offices across more than 34 countries, means we work on landmark Retail projects across the globe.

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