Contact: Dave Wilson
Date submitted: 2009 - 2010
Industry sector: International Telecoms and Data Centre Operator
Services provided: Specify, Procure, and Mobilise Total FM contract for whole UK and Ireland portfolio. Provide transition management post contract start.
Project value: £10 million
Overview
The project realised $2 million per annum savings on previous spend, and significant service quality improvements.
The process involved a complete revision of specifications, performance measures and pricing mechanisms leading to much clearer costing and open book accounting. The project involved consolidation of 5 existing supply streams into one Integrated FM supply contract for the first time.
Once preferred bidders had been selected, Agents4RM assisted in the detailed negotiation strategy, dealing with all technical aspects of service definitions, TUPE transfers, cost and profit negotiation, and agreement of variations where required. We prepared internal communication messaging and data for the Client management team, ensuring that they were able to demonstrate and explain the outcome.
In addition to managing the tender process, Agents4RM co-ordinated and managed the mobilisation and transition phases for the first 6 months of operation, supporting the client management team through that difficult period to ensure a smooth implementation and achievement of the key early stage objectives.
Our team also introduced and managed a change management process to ensure all amendments and changes were clearly documented and communicated to stakeholders. Finally, we provided auditing support to ensure that service outputs and processes matched the required standards
The Client procurement team praised the quality and thoroughness of our documentation, including the initial Request for Information and Request for Proposals documents. The rigorous process involved stakeholders from across the business, including Health Safety and Environmental managers, inputting their requirements from the new supplier to ensure that a complete solution was specified with clear interfaces with the internal client roles and responsibilities. HR, legal, and procurement were also engaged to ensure that the contract terms and pricing mechanisms were agreed and fully understood.
